Virtual Supervision Locations: Texas and Wisconsin

Virtual Counseling Locations: Texas, Colorado, Wisconsin, & Washington State

House Bill 4224 (89th Regular Session), which went into effect on Sept. 1, 2025, requires licensees to, per Section 181.105 of the Health and Safety Code, prominently post on their website and at any facility detailed instructions for a consumer to:To request the consumer's health care records from a licensee in Texas, follow these steps:

1.Contact the licensee: Reach out to the healthcare provider or organization that maintains your personal health information.

2. Request the records: Provide a written request to the licensee, including your name, contact information, and the specific records you need.

Follow up within 5 days from your submission.

If you do not receive a response by 15 calendar days, Sunday to Saturday, you can file a complaint with the appropriate licensing authority or the Office of Attorney General’s Consumer Protection webpage: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

File a Consumer Complaint:

Here's what you need to know before you file a complaint:

Read about the types of complaints you can file and pick the complaint form that addresses your problem.

Take a moment to prepare and have important information on hand.

Learn what information you will need to include in your complaint.

Know that under Texas law your complaint is open to the public.

Remember that the Office of the Attorney General cannot give you legal advice.

How to prepare to file your online complaint:

Before you begin to fill out your complaint form, make sure you have important information on hand, including the name of the business you’re complaining about and contact information for the business such as its full address.

Be ready to complete the complaint form in full because the system cannot save your in-progress complaint.

Tip: Do NOT hit the “back” button on your browser, or your submission will be cleared.

The form asks you to provide a clear statement of the problem you are having. In this statement, include important information and relevant dates.

Important information may include:

The name of the business or individual you’re filing a complaint against;

The business/individual’s full address, including zip code;

A detailed description of your complaint;

Transaction dates and amounts;

Contract information;

Payment information;

Business websites and email addresses; and

Any steps you have taken to resolve your complaint, including your communications with the business, the names of any people you spoke with, and their contact information.

If you wish to provide documents that support your complaint, be prepared to upload them. Supporting documents are not required but may be helpful in understanding your complaint.

We accept the following document types: .doc, .docx, .xls, .xlsx, .txt, or .pdf; image files of type .jpg, .jpeg, .tif, .tiff, .png, .gif, or .bmp; and audio/video files of type .mp3, .wav, .wma, .mp4, .mkv, .mov, .avi, or .wmv .

The maximum file size limit is 25MB and up to 10 files may be uploaded with your complaint.

Regardless of the form you select, DO NOT INCLUDE sensitive or confidential information in your complaint such as your date of birth, Social Security Number, government-issued ID, or financial account numbers.

After submitting your complaint online, you will receive a confirmation email that includes the unique number assigned to your complaint. Save that email and number, as you may need it if you contact our office in the future related to your complaint.

The number assigned to your complaint is strictly for reference. It does not indicate that any decision has been made regarding the merits of the complaint and does not reflect that the OAG has a case or investigation pending.

Unless further information is needed, you may not be contacted by our office again regarding your complaint. Your complaint will be reviewed for informational purposes, helping the Attorney General monitor consumer protection issues throughout the State of Texas.

File Your Complaint Online

You will be asked a few questions to determine which complaint form best describes your situation. The forms will request specific complaint information depending on the selection you make. Please read below for more information.

The General complaint form is used for complaints about false, misleading, or deceptive business practices. Examples include mismanagement or misuse of charitable funds, not receiving what you paid for, billing or refund issues, misleading advertising, predatory sales tactics, unlawful debt collections, scams, price gouging, social media account issues, or complaints related to disaster relief.

The Privacy complaint form is used for complaints that your personal information is being unlawfully collected, shared, or mishandled by a business. This includes information related to data breaches, complaints about companies that may be violating laws which protect your privacy, and complaints related to artificial intelligence (AI) systems. Read more about Privacy.

Notice of Privacy Practices

Go deeper in your growth and yourself.

Stephanie Michelle Taylor, LPC-S, LPC, MHC